9.7
NBG Hypotheken
4268 reviewsReview details
Review door Stefano
Hypotheek
Geschreven op: 02 mei 2024
The process has been lengthy and quite exhausting. Due to our limited Dutch proficiency, we often had to translate documents ourselves, and the explanations provided by the consultant were often vague in response to our specific inquiries, leaving us frequently uncertain. It also happened that the documents were not even checked by our advisor and we had to find out mistakes ourselves...Despite these challenges, we were able to secure the mortgage and purchase the house. Additionally, the consultant handled our tax return for the year 2022. To our dismay, we discovered that despite being aware of all our finances and contracts, our advisot did not include the ground lease in our tax return, resulting in a significantly lower sum for us to receive. Fortunately, our new consultant rectified this oversight, allowing us to recover the omitted amount. Honestly, I wouldn't recommend this consultant to others.
Reactie van NBG Hypotheken
Dear Stefano, thank you for sharing your experience. We are very sorry to hear that you are not satisfied with the service you have received. We always strive to provide our customers with a high quality service and are disappointed that we did not meet your expectations. Your feedback is very valuable to us and we take your comments seriously. If you have any further questions or comments, please do not hesitate to contact us at [email protected]. We would like the opportunity to correct this matter and see where we can solve what went wrong with our advisor. Again sorry for the inconvenience and we would like to hear from you to solve this matter. Kind regards, Roel from NBG Hypotheken.
NBG Hypotheken
Details adviesgesprek
Het adviesgesprek vond plaats in mei 2023.
De review is afkomstig van Advieskeuze.