After delivering our full dossier and talking to several banks, the advisor said our dossier looked fine and that she would be able to arrange the mortgage for us despite the tight deadline. We cancelled appointments with 2 other banks that were also working on our dossier. We needed to confirm our mortgage was ok to the sellers 2 weeks after, otherwise we would lose the house. But poor inexperienced advisor made a mistake in our dossier. After several attempts to contact them, finally we went to them in person and this mistake was clarified by her supervisor and he confirmed those documents were not needed. After e-mailing us that she would be on holidays and a collegue would take over, the advisor went on holidays and despite our e-mails to a collegue we received no answer: positive or negative. NO ANSWER. We only had one week left and luckily and thanks to the professionalism and rapid answer from other bank we didn't lose our house and 33,000 euros (10% upfront payment).

Wij zijn op een zeer fijne manier geholpen door de adviseur. Het contact met hem verliep erg snel en wij konden met al onze vragen als starters bij hem terecht. Wij zijn tevreden en met een fijn gevoel naar huis gegaan.

blijft persoonlijk, maar als je ze BEIDE kent, met een gerust hart.

De adviseur had zich goed voorbereid en zich met zijn advies ingeleefd in de situatie van de klant