Working with Rob was an absolute pleasure. He was professional, easy to deal with, informative, and efficient. As first time buyers, my wife and I had plenty of (simple) questions about the mortgage terms and options available to us, and Rob dealt with these with calm patience throughout. Of particular note was the flat fee structure and receiving the best advice based on your personal circumstances - Rob is not working on a commission-based structure so is truly looking for the best fit for his clients, and this was evidenced by the recommendation that we didn't need extra life insurance at all. All in all, a very easy process from start to finish, and we had our mortgage signed within a few weeks!